Model Number OPTICAL DISTANCE SENSOR |
Device Problem
Calibration Problem (2890)
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Patient Problem
No Patient Involvement (2645)
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Event Date 06/17/2020 |
Event Type
malfunction
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Manufacturer Narrative
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The device has not been evaluated yet for investigation purpose.Once the evaluation is performed, a follow-up medwatch report will be submitted.Unique identifier (udi) #: unknown.
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Event Description
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During a preventive maintenance (pm), the company field service engineer (fse) was performing the brain accuracy check of the optical distance sensor/laser and the laser failed the test multiple times.The wired connection was checked to see if it was being pinched and loosened during the test, but it was not.Multiple, different error messages were shown.A few restarts occurred and the tests still failed.A registration was attempted a few times with a phantom head, but error messages/shutdowns occurred.The rest of the testing for the pm was tested and passed.The optical distance sensor was the only equipment/tool that failed.
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Manufacturer Narrative
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A full analysis of the data logs has been performed.This analysis concluded that the distance sensor had failed the accuracy check because it was temporarily disconnected.Unplugging the usb cable of the distance sensor from the computer and plugging it back in fixed the problem.Based on the investigation performed, the technical root cause of the event was determined to be a wiring issue (usb cable incorrectly plugged in).Corrected data: - b4 date of this report; - d5 operator of device; - g4 date received by manufacturer; - h2 if follow-up, what type; - h3 device evaluated by manufacturer; - h6 event problem and evaluation codes; - h10 additional narratives/data.
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Event Description
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During a preventive maintenance (pm), the company field service engineer (fse) was performing the brain accuracy check of the optical distance sensor/laser and the laser failed the test multiple times.The wired connection was checked to see if it was being pinched and loosened during the test, but it was not.Multiple, different error messages were shown.A few restarts occurred and the tests still failed.A registration was attempted a few times with a phantom head, but error messages/shutdowns occurred.The rest of the testing for the pm was tested and passed.The optical distance sensor was the only equipment/tool that failed.
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Search Alerts/Recalls
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