Model Number PFSR110137 |
Device Problems
Break (1069); Material Separation (1562)
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Patient Problems
No Patient Involvement (2645); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 06/14/2020 |
Event Type
malfunction
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Event Description
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It was reported that during the testing of the machine in a lab/demo, it was found that the snaplock nut of the handpiece was broken.No patient was involved.No other complications were reported.
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Manufacturer Narrative
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H3, h6: the navio handpiece, part pfsr110137 intended for use in treatment was not made available to the designated complaint unit for evaluation thus, a visual and functional evaluation could not be performed.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.Although the reported problem was not confirmed, a contributing factor may be damaged or broken component.No containment or corrective actions are recommended at this time.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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Manufacturer Narrative
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H10: internal complaint reference (b)(4).The navio handpiece, part number pfsr110137, serial (b)(6) and intended to be used for treatment, was returned for evaluation.A relationship between the reported event and the device was established.The reported problem could not be visually confirmed.A functional evaluation was performed.The reported problem was confirmed.Upon turning the snaplock nut, it was found to easily separate from the snaplock thread receiver.A review of manufacturing records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.The most probable cause of the reported problem is mechanical failure with the snaplock component.The reported failure was assessed in a capa investigation.As a response to the capa, the snaplock nut underwent a revision to include a pin which is intended to fixate the nut in place with the snaplock thread receiver.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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Search Alerts/Recalls
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