The jay cushion involved in this adverse event did not malfunction nor is it defective.The dealer stated that "the area of the transition of the well was too aggressive for the client." client is 5'4" (b)(6) pounds, client was seen by the doctor on or about (b)(6) 2020, is receiving general wound care each week, will have weekly follow ups for the next 4 weeks.Based on the information provided by the dealer, it is our reasonable conclusion that the dealer provided the end user a cushion that was not suitable for their needs.The end user has now been provided a jay union cushion by the dealer which is more suitable for their needs.
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