Spontaneous call from patient's wife.Pump giving "no disposable" alarm.Pump was operating without any problems the previous day.Patient switched to backup.Back up pump also alarmed with same warning.Advised that problem is likely with the cassette and not the pump.Advised wife to mix a new cassette.Patient did not experience any adverse events.Fault did occur while pump was in use.No clinical injury.Cassette is available for investigation.Wife does not have the lot/expiration number of the faulty cassette.The infusion is life sustaining.Event is resolved.Did we replace device? no; did the patient have a backup device they were able to switch to? - yes; if yes, was the patient able to successfully continue their infusion? yes.No other details available.Reported to (b)(6).
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