A steris service technician arrived onsite to inspect the harmony ems and found that the covers for the end of the boom rails were missing.The missing covers allowed the employee to contact the edge of the boom rail resulting in the reported event.Through discussion with user facility personnel, the technician learned that the customer is using the rails to wrap cabling around and as the cabling is unwrapped the covers are detaching.User facility personnel were aware that the covers were missing and continued use of the harmony ems boom.The user facility did not contact steris prior to the reported event for service.The harmony ems operator manual states (6-1), "important: if it important: appears that service may be required to return this equipment to top operating condition, engage a qualified service technician to perform any repairs." the technician reattached the covers, tested the unit, confirmed it to be operating according to specification, and returned it to service.No additional issues have been reported.
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