The cusa excel 36khz straight handpiece (c2602) was returned for evaluation.However, a complaint investigation (failure analysis) and determination of root cause is not possible.The complaint could not be verified.Based on the customer reported failure ¿oob failure fragmentation error¿, it is possible this complaint was as a result of transducer delamination.However, without testing it is not possible to verify.No further investigation required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.
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