Philips has investigated this complaint.Philips has confirmed with the customer that exposure was available again after the system was restarted two times.The cag procedure was completed successfully with a delay of 10 to 12 minutes.Philips has confirmed that the issue did not recur after the restarts.Philips has completed a good faith effort to get further information regarding the patient and procedure.However, this was not provided due to privacy reasons.Philips has inspected the system on site and based on troubleshooting identified a failure of the flat detector (fd) controller may likely have led to the reported issue.The fd controller was replaced proactively based on troubleshooting.The system was checked and returned to use in good working order.Analysis of the log files identified a connection error with the fd controller.However, the exact cause of the connection error could not be determined.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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