(b)(4).Batch # n92h3m.Investigation summary: the analysis results found that har23 device was returned inside its package unopened.Upon visual inspection, it was observed that the tyvek from the packaging was damaged; it was noted to have holes in the tyvek, the holes was noted to be from the outside in.The manufacturing records were reviewed and the manufacturing/packaging criteria were met prior to the release of this batch.Due to the damages found on the packaging, a possible cause for these conditions is due to improper handling during transit or storage; it appears that the package hit a pointy surface and this caused the reported event.The reported complaint was confirmed.All ees product is 100% inspected prior to release.The information you provided is compiled monitored and reviewed on a routine basis for any associated trends.Additional information was requested, and the following was obtained: did the issue compromise the sterility of the device? the nurse worried about the sterilize, so they change a new instrument.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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