The customer contact reports that the sample was discarded and there were no photos available to provide.As such we are unable to make a determination regarding the reported condition of the product package.Additionally, without having the lot number provided, we could not review the manufacturing records.Based on the information provided and not having a sample for review, no conclusion can be made.A review of our complaints database for a 24-month period of review, shows this to be the only reported complaint for an alleged unsealed package for soft mesh product codes.The warning section of instructions-for-use states "this device must be sterile before use.Please inspect the packaging to be sure it is intact and undamaged." should additional information be provided a supplemental emdr will be submitted.Not returned -sample discarded.
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It was reported that on (b)(6) 2020, prior to the usage of the soft mesh it was found that the inner pouch in direct contact with the mesh was not sealed.There was no damage to the outer shipping box and inner product carton or foil pouch prior to opening.The product was discarded and the procedure was completed using another piece of soft mesh.As reported, there was no reported patient injury.
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