Belated evaluation and reporting of this complaint was done during retrospective review as part of capa 22-0074 corrective action 6.According to information received on 30th nov.2020, the device was requested several times and is deemed as unattainable by the hospital.Therefore no product investigation can be executed.The complaint data was reviewed for similar cases, no indication for a systematic issue was found.No product for investigation received.Former cases with similar failure description were damaged or overloaded by user.The event is filed under internal karl storz complaint id (b)(4).
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