It was reported to the manufacturer by the end user, per the end user, that patient states that due to the lack of the alternating pressure function, she had developed a pressure ulcer which was exacerbated by a secondary condition.She was treated at (b)(6) hospital - (b)(6) on (b)(6) 2020.Pt reports that 5/08/2020 kaiser order was for a dfapl and that the cu was not available so it was subbed for a txcair plus cu.Pt states that she has been trying to get the proper cu delivered and placed multiple calls and messages but had not received any calls back regarding status of cu.Created service order # (b)(4) to swap out equipment, however, no dfapl units are available at this time.Footnote: when pt called on different occasions she was informed that we still did not have the inventory and once inventory of a dfapl was available we would call her to make arrangements to swap out the unit complaint (b)(4) was entered into our system to have the mattress returned to joerns for investigation.As of this writing, the mattress has not been returned.
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