A customer reported that during surgery, while removing cortex, the entire capsular bag was aspirated.The surgeon is questioning if the settings on the system had been changed, however, when checked against the other system on site, the settings matched.Additional information has been requested, but none received.
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Additional information provided in h.6.And h.10.Additional, related information was requested but was not obtained.The system serial number (s/n) was not provided and could not be determined based on the information provided.Therefore, manufacturing information could not be obtained.With no additional, related information provided, the customer reported event could not be confirmed.The root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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