H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of crystals are out of alignment is confirmed.Crystals being out of alignment would actually be referring to an lcd display and not the probe.The root cause is the probe creates interference on the scanner display and will be scrapped.The probe displays interference lines on the bottom half of the scanner display.The site rite 8 probe was visually inspected upon receipt and was found to be in good physical condition.A history review of serial number (b)(6) showed no other similar product complaint(s) from this serial number.
|