(b)(4).Report source, foreign - event occurred in (b)(6).Customer has indicated that the product will not be returned to zimmer biomet for investigation.(b)(6).The investigation is in process.Once the investigation has been completed, a follow-up mdr will be submitted.
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It was reported that during initial surgery the tibal inserter damaged, the event occurred after implantation, during procedure.No affect on surgery or patient.Additional information received: the inserter broke at the tip where it holds the definitive implant.This was due to wear and tear of the instrument.
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(b)(4).This final report is being submitted to relay additional information.G3: report source, foreign - event occurred in south africa.As the product has not been received, the investigation was limited to the information provided; a review of device history records and complaint history.We have not been provided with any supporting documentation which could provide additional information.A review of the manufacturing history records confirms no abnormalities or deviations reported.There are 28 complaints reported with similar issue and hhe2019-00134 has been raised and was completed in september 2019 with no field action required.This issue is also being monitored by complaint trending.Without the opportunity to examine the complaint product, root cause cannot be determined due to insufficient information.Risk assessment: risk management report documents the estimated residual risk associated with the reported event.The root cause of this complaint could not be determined with the information provided to date.The instrument does not withstand mechanical forces.The details of the reported event do not allege that there was any patient harm.Therefore, the severity is considered s-1 (negligible) as per definitions within the severity table in rmr attached, which is in line with the risk file.Additionally, hhe-2019-00134 has been completed to asses this issue, and was completed in september 2019 with no field action required.This issue is also being monitored by complaint trending.If any additional information becomes available, then the complaint will be reopened and investigated thoroughly.
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