Catalog Number C2602 |
Device Problem
Output Problem (3005)
|
Patient Problem
No Consequences Or Impact To Patient (2199)
|
Event Date 06/15/2020 |
Event Type
malfunction
|
Manufacturer Narrative
|
The device was not yet returned to the manufacturer for analysis.The plant investigation is in progress and a supplemental medwatch report will be submitted upon completion of the investigation.Linked to mfg report number 3006697299-2020-00088 and 3006697299-2020-00090.
|
|
Event Description
|
This is 2 of 3 reports.A customer reported that the c2602 cusa excel 36khz straight handpiece had no vibration detected during a secondary test on (b)(6) 2020.Another cusa console was used but had the same result.There was no patient involvement.Additional information has been requested.
|
|
Manufacturer Narrative
|
Device identifier: (b)(4).Product identifier: (b)(4).The dhr documentation was reviewed and no anomalies that could be associated with the complaint incident was observed.The reported complaint could not be verified due as a product sample was not returned in order to verify the complaint.Based on the customer reported failure ¿ no vibration was detected¿ its possible this complaint was as a result of transducer delamination.However, without testing it is not possible to verify.Should the product be returned for analysis the complaint will be reopened and evaluation will be completed.
|
|
Event Description
|
N/a.
|
|
Search Alerts/Recalls
|