The reported device, intended for use in treatment, was received for evaluation.There was a relationship found between the returned device and the reported incident.A visual inspection was performed and observed the footswitch port was damaged.A functional evaluation revealed the footswitch port could not be tested due to damage.The complaint was confirmed.Factors that could have contributed to the reported event include excessive force, misalignment, or twisting of the connector during connection/disconnection to the control unit receptacle.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a repeat issue.No containment or corrective actions are recommended at this time.
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It was reported that the plug of the dii controller was broken.No case reported; therefore, there was no patient involvement.Results of investigation revealed the footswitch port could not be tested due to damage which makes it a reportable event.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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