On 06/04/2020, abbott point of care (apoc) was contacted by a customer who reported that i-stat analyzer sn (b)(4) was too hot to touch and there was damage to the case.There was no additional information at the time of this report.The customer stated that the analyzer was docked on i-stat downloader recharger drc-79334 and they found the analyzer hot to touch while in the docking station.Apoc has replaced the analyzer, downloader recharger drc-79334, alolng with the rechargeable battery at no charge to be returned for investigation as a complete unit.Apoc has determined that a component failure within the analyzer circuitry, may lead to the batteries becoming uncomfortably hot to touch in the area of the battery compartment when using a green non-fused battery carrier.However, the customer states that rechargeable batteries were being used at the time of the event.Therefore the analyzer is unlikely to become hot to touch.The product was replaced and returned for investigation.Based on the information available, there were no patient or user related injuries associated with this complaint.
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