Catalog Number C2602 |
Device Problem
Output Problem (3005)
|
Patient Problem
No Consequences Or Impact To Patient (2199)
|
Event Date 06/16/2020 |
Event Type
malfunction
|
Manufacturer Narrative
|
The device was not yet received by the manufacturer for evaluation.The plant investigation is in progress and a supplemental medwatch report will be submitted upon completion of the investigation.
|
|
Event Description
|
A customer reported that no vibration was detected on the c2602 excel 36khz straight handpiece and alarms were triggered.This was noted during a test on (b)(6) 2020 before a procedure.There was no patient injury and no known surgery delay.
|
|
Manufacturer Narrative
|
Unique device identifier (udi): (b)(4).The device was returned for evaluation.Device history record (dhr) - the dhr documentation was reviewed and no anomalies that could be associated with the complaint incident was observed.The reported complaint was confirmed via evaluation of the unit.Date of manufacture 2019.Confirmed vibration test failure.Confirmed low amplitude.Confirmed defective transducer.This complaint is consistent with known issue transducer delamination.Root cause: transducer defect ( consistent with transducer delamination).Reported failure: does not comply with the vibration test ( confirmed).
|
|
Event Description
|
N/a.
|
|
Search Alerts/Recalls
|