Siemens has completed an investigation of the reported event.The root cause was determined to be a user error.The root cause for the 2nd degree burn is a skin to skin contact and therefore a user error.To prevent possible burns, a warning notice is implemented in the magnetom family - operator manual - mr-system - syngo mr e11* (p.19-21), which contains the necessary preventive measures.It is requested that direct skin contact must be avoided by using an at least 5 mm thick cushion between the legs.The system is equipped with a squeeze ball and an intercom for the patient to alert the operator in the event of experiencing discomfort.It is the user's responsibility to follow the instructions given in the operator manual regarding correct patient positioning and monitoring in order to avoid such incidents in the future.
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