The customer reported that the gz transmitter discharged the patient without user intervention.Nk ts is currently working to resolve the issue.No patient harm was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following field contains no information (ni), as attempts to obtain information were made, but not provided: concomitant medical device.
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Details of complaint: the customer reported that the gz transmitter discharged the patient without user intervention.No patient harm or injury was reported.Investigation summary: the customer suspected the issue was due to not having rebooted the servers for a while.A review of the history of the serial number identified no similar events.Based on the available information, a definitive root cause could not be identified.It is possible that the device was accidentally being discharged due to the screen not being locked.If the screen is not locked, the patient's movements may cause actions on the screen of the device to be triggered and may lead to discharging of the device.Improvements were made on the lock screen functionality of the gz device to have it start on a locked screen.Per mmbex 171 [a] - co-3349, the version update to v02-22 (complaint devices are in an earlier version, v02-20) added a mode to start with a locked screen when the gz starts.Additionally, when the gz starts up, the key lock state at the time of the previous power off is continued.Additional information: b4 date of this report d8 was this device serviced by a third party? g3 date received by manufacturer g6 type of report h2 if follow-up, what type? h6 event problem and evaluation codes h10 additional manufacturer narrative.
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