The reported complaint of the autopulse platform (serial #(b)(4)) displayed fault code 16 (timeout moving to take-up position) error message was confirmed during the initial functional testing and archive data review.The root cause for the reported complaint was due to the drive train motor had rusted/corroded at the brake housing area, causing the brake assembly to seized.This type of corrosive damage is indicative of either non-usage of the autopulse platform for infrequent daily checks.In the warm and humid climate, the drive train motor brake will seize if the platform is not powered on frequently.Per archive, the autopulse was not powered on for more than a month.During visual inspection, cracked front enclosure at the front end area was observed on the autopulse platform, unrelated to the reported complaint.The root cause for the observed physical damage could be due to mishandling such as drop.The front enclosure was replaced to address this issue.During archive data review, multiple fault code 16 were recorded, thus, confirming the reported complaint.The autopulse platform failed initial functional testing due to fault code 16 error message displayed during take-up; thus, confirming the reported complaint.The investigation findings revealed the autopulse platform had no brake activation.It was noticed that the drive train motor had rusted/corroded at the brake housing area and caused the brake assembly to seize.To remedy this issue, the corrosion at the brake assembly was removed using ipa (isopropyl alcohol).After removing the corrosion, the autopulse platform was connected to a power supply and applied 12v to the brake cable of the drivetrain motor to activate the brake (un-seized).The brake gap inspection was performed and verified the brake gap was within the specification.Following service, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The return autopulse platform passed all functional testing.Historical complaints were reviewed for service information related to the reported complaint and there was one similar complaint for autopulse with serial number (b)(4).Ccr (b)(4), reported on 12/09/2019.Autopulse displayed fault code 16 and the root cause was due to seized brake assembly.
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During patient use, customer reported that the autopulse platform (serial #(b)(4)) displayed fault code 16 (timeout moving to take-up position) error message.Crew was unable to clear error message and immediately performed manual cpr.Patient's status information was requested but the customer did not provide a response, therefore patient's status is unknown.
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