Different reagent lots and tests are affected, therefore a reagent issue is unlikely.Calibration and controls were acceptable.The field service engineer checked the instrument and found it to be ok, so a general hardware issue is also unlikely.The reporter stated the issue occurred again one month later and it was found that the urine sample tube was full and contaminated the serum sample.To prevent such contamination, the customer stated they started not sending completely full urine tubes to the analyzer, but aliquoting part of these tubes to use for testing.Since the customer started doing this, no further issues have occurred.
|