Qn# (b)(4).The customer returned one unit ae05ml autoend05 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample had a partially engaged trigger.The sample was returned with its rotation tab bent.The indicator clip was loaded into the jaws of the device, indicating that no more clips were remaining.Although no clips were remaining, functional inspection was performed on the device.The indicator clip was manually removed from the jaws.The sample was able to complete the trigger cycle.Upon the next engagement of the trigger, an audible ratchet sound could be heard indicating that the ratchet ears are intact.The sample was disassembled to inspect the internal components.Upon disassembly, no further damages were found.The bent rotation tab is an indication that the clips were out of position and stacking on one another.The clip stacking could prevent the clips from properly loading into the jaws.The sample was received with 0 clips remaining indicating that all 15 clips were fired by the end user.A capa has been opened to further investigate this issue.The ifu for this product, l06072, was reviewed as a part of this complaint investigation.The ifu for this product states, "mishandling of appliers may result in improper load and/or closure of the ligating clip." although the root cause of this complaint issue could not be determined, a capa has been opened to further investigate the clip stacking issue.The reported complaint of "clip(s) not loading properly" was confirmed based upon the sample received.The device was returned with its rotation tab bent and 0 clips remaining in the channel indicating that 15 clips were fired by the end user.The bent rotation tab is an indication that the clips were out of position and stacking on one another which could prevent the clips from loading properly into the jaws of the device.Although the reported complaint issue was confirmed, it could not be determined exactly how or when the clips became out of position.A capa has been opened to further investigate this issue.
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