Customer called perrigo on (b)(6) 2020.The customer reported nothing came out of the inhaler, and she could not remove the canister.The complaint sample was received at catalent, the product manufacturer.Testing done by catalent determined the canister was able to be removed.The canister was found to be empty, possibly due to leaking.Additional testing of the sample by bespak, the manufacturer of the actuator, confirmed the gasket within the actuator was out of position.Catalent notified perrigo on 08/27/20 of the sample testing results.Investigation of the complaint is ongoing.
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