Device was received for evaluation.Evaluation determined that the outer tube of the device was found bent, and with dent.Funnel cup was found with a crack, and device was found with black image.The identified parts needs to be replaced.The device was placed for repair.Based on evaluation findings, the root cause of the reported issue is unknown.Likely probable cause can be due to users mishandling of the device.This mdr is being submitted retrospectively as part of a remediation effort related to the recent system, and process changes.A capa has been opened to manage the actions related to remediation of this issue, and any required reporting.
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This supplemental report is being submitted to provide review of the device history records (dhr).The device history records for this device were reviewed and all records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.The reported event occurred during reprocessing, physical damages found to the device were most likely due to user mishandling as stated on the ifu (instruction for use) and as a preventive measure, the user manual states: study this manual and other labeling thoroughly for safe handling and storage.Misuse of instruments can cause injury to the patient and could have an adverse effect on the procedure being performed.Do not drop instruments or allow them to be struck by other objects.Do not loosen or remove the instrument eyepiece; damage and fluid leakage can result.Olympus will continue to monitor complaints for this device.
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