Returned device was received with scratches on enclosure.Dirty in the water tank.Cracked front cover and water tank cover.Missing water tank cap, drain fitting, drain tube and drain tube cap.Old and worn line cord.Older style pcb and power switch.During the evaluation of the device the customer reported condition was confirmed.Problem source is unknown.The device history record was reviewed and showed that this device met all manufacturing specification for product released for distribution.No issues were identified that would have impacted this event.
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