The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product. if additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The customer reported that the patient experienced fluid discharged blisters, raised yellowish color bumps, irritation and itchiness after the use of three electrodes.The patient did not report having skin sensitivities or allergies.The instructions for use were not followed, the patient did not replace the old electrodes with new ones, instead they reused the electrodes.The patient did not consult a clinician, self treat, or self medicate.
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