Updated fields: d4, d10, g4, g7,h2, h3, h4, h6, h10.Unique device identifier: (b)(4).The neuromonitor basic kit was not returned for evaluation (device not returned yet - no shipping information provided) therefore, an evaluation of the device could not be performed.Lot number information has been provided; therefore, manufacturing records were reviewed and found no anomalies.The cause(s) of the difficulty reported by the customer could not be determined.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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The perforator was returned for evaluation.Device history record (dhr) - lot 4170957, conformed to the specifications when released to stock.Failure analysis - complaint has been confirmed.No visible damage to the millar sensor, catheter material or connector.The icp express failed, zeroing error.The millar sensor could not be zeroed upon receipt; tried to adjust balance and still could not be zeroed; sensor ohms are spec.The cause of the problem stated to be use related, the sensor ohms are in spec, but the balance cannot be adjsuted.This anomaly could possibly be attributed to esd (electrostatic discharge) exposure.
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