Supplier evaluation: the initial investigation was performed on lot 15031, which was noted to be expired; the product was manufactured in 2015 and has a 3-year shelf life.The product was later received and the investigation was re-opened.As noted, the lot number remained the same as above.The complaint had been that "color is changing back to blue".Product may not perform to specification if used when expired.Our investigation into the returned product confirmed the aforementioned.The sterilization tags attached to the processed locks returned have sterilization dates from august and (b)(6) 2020.In those months, the product would have been expired by several years.Moreover, a lead test was performed on an unprocessed sample returned.The lead test yielded no lead in the indicator ink.We changed to a lead-free ink formula around the time this batch was manufactured.However, due to ink reversion concerns, in (b)(6)2016, the ink was changed back to the original formula.That coupled with the fact that the product was expired upon use would explain why the product did not perform as intended.The issue has been logged into the complaint system.
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