Other, other text: the sample was not received for investigation.The customer reported issue could not be confirmed due to no receipt of photos or actual sample for investigation.This is a supplied item; the device history record (dhr) is at the supplier.The root cause for the reported issue could not be determined.If the product is returned at a later date, a summary of the investigation results will be provided in a supplemental report.This remediation mdr was generated under protocol b10009406, as a result of warning letter cms# 617147.
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