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U.S. Department of Health and Human Services

MAUDE Adverse Event Report: ROCHE DIABETES CARE, INC. ACCU-CHEK CONNECT APP; DIABETES MANAGEMENT SOFTWARE
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ROCHE DIABETES CARE, INC. ACCU-CHEK CONNECT APP; DIABETES MANAGEMENT SOFTWARE Back to Search Results
Model Number 07250452001
Device Problem Application Program Problem: Dose Calculation Error (1189)
Patient Problem No Consequences Or Impact To Patient (2199)
Event Date 09/29/2020
Event Type  malfunction  
Manufacturer Narrative
Product is not expected to be returned.
 
Event Description
It was reported that the blood glucose values provided by the connect app (android) are not correct.The values are displayed with two digits.If the customer's blood glucose value is 117 mg/dl, only a value of 11 mg/dl is displayed.
 
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Brand Name
ACCU-CHEK CONNECT APP
Type of Device
DIABETES MANAGEMENT SOFTWARE
Manufacturer (Section D)
ROCHE DIABETES CARE, INC.
9115 hague road
indianapolis IN 46250 0457
Manufacturer (Section G)
ROCHE DIABETES CARE, INC.
9115 hague road
na
indianapolis IN 46250 1025
Manufacturer Contact
greg smith
9115 hague road
na
indianapolis, IN 46250-0457
3175212484
MDR Report Key10648914
MDR Text Key210406451
Report Number3011393376-2020-03663
Device Sequence Number1
Product Code NDC
UDI-Device Identifier00365702700017
UDI-Public00365702700017
Combination Product (y/n)N
Reporter Country CodeUS
PMA/PMN Number
K150910
Number of Events Reported1
Summary Report (Y/N)N
Report Source Manufacturer
Source Type consumer
Reporter Occupation Other
Type of Report Initial,Followup
Report Date 11/10/2020
1 Device was Involved in the Event
1 Patient was Involved in the Event
Date FDA Received10/08/2020
Is this a Product Problem Report? Yes
Device Operator Lay User/Patient
Device Model Number07250452001
Device Catalogue Number07250452001
Device Lot NumberASKU
Was Device Available for Evaluation? No
Is the Reporter a Health Professional? No
Date Manufacturer Received11/02/2020
Was Device Evaluated by Manufacturer? Device Not Returned to Manufacturer
Is the Device Single Use? No
Patient Sequence Number1
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