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Catalog Number 9770550 |
Device Problems
Failure to Charge (1085); Defective Component (2292); Unexpected Shutdown (4019)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/18/2020 |
Event Type
malfunction
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Manufacturer Narrative
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The information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device has not been received by the manufacturer for evaluation.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.Device not returned for evaluation.
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Event Description
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Machine not charging switched off immediately after being on.
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Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The 30-day initial medwatch indicated that the sample had been received by the manufacturer and would be evaluated at that time.That information was incorrect; the manufacturer has not received that sample at this time.If the manufacturer does receive the sample another follow-up will be sent.H3 other text : device not returned for evaluation.
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Event Description
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Machine not charging switched off immediately after being on.
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Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of abrupt shutdown was confirmed.The unit failed to power-on due to use-related failure of the battery.
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Event Description
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Machine not charging switched off immediately after being on.
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Search Alerts/Recalls
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