An integra sales specialist reported on behalf of the customer that the extension arms do not fit into the a2101 mayfield ultra base unit and when they do fit, it is also difficult to pull out.In addition, the lock handle does not go all the way to lock everything in place.There was no known patient contact or surgery delay.
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Updated fields: d4, d10, g4, g7, h2, h3, h6, h10.Unique device identification (udi): (b)(4).Device history record (dhr) - a dhr review cannot be performed at this time as the serial number provided (b)(6) does not appear to be a valid integra serial number.Device exceeds its expected life of seven (7) years (lot code 114 manufactured in 2011).The reported complaint was confirmed from the evaluation of the returned mayfield base unit.The handle was closed without the 6in transitional being inserted.Further evaluation showed that parts of the devices were worn and needs to be replaced.General maintenance and cleaning required at this time.The observed condition is likely caused by improper handling/ wear and tear.The definite root cause cannot be reliably determined.No further investigation required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.
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