Additional methods code: communication/interviews (4111).D10 ¿ product received on: 22oct2020.Investigation ¿ evaluation: (b)(6) hospital in the united states informed cook that on 02oct2020, that users had difficulty withdrawing the flexible stiffeners from ultrathane cope nephroureterostomy set drainage catheters.The users placed the device for drainage and when they tried to remove the stiffener, it began to stretch and would not withdraw.The patients did not require additional procedures and did not experience adverse effects.The procedures were completed with new devices.A review of the complaint history, device history record, instructions for use (ifu), and quality control of the device, as well as visual inspection, functional tests, and dimensional verification of the complaint device and additional unused product, were conducted during the investigation.The customer returned one used and four unopened devices.The used device has the flexible stiffener inserted through the catheter, and there is biological matter throughout.The stiffener hub is separated and was not returned.There is no visible damage to catheter.The flexible stiffener was removed from the used catheter with difficulty.The stiffener is kinked and elongated.The four sealed devices were opened and examined.There is no visible damage.Flexible stiffeners were advanced to the tip of the catheters without difficulty and were removed without damage or difficulty.Additionally, a document based investigation evaluation was performed.The catheters are 100% verified for an open lumen.Cook did not identify gaps in the quality control process.The device is shipped with instruction for use (ifu) which provides the following information to the user related to the reported failure mode: "upon removal from package, inspect the product to ensure no damage has occurred." a review of the device history record (dhr) was also conducted as a part of the investigation to check for failure related nonconformances and additional complaints.The dhr for the complaint lot and related subassembly lots did not have failure-related nonconformances.Review of the complaint history for the shows one additional complaint (reported under medwatch report#:1820334-2020-01815).The complaint is from the same user facility and report the same failure of difficult removal of the flexible stiffener from the catheter.The customer returned one used devices to cook for evaluation under the additional complaint.Analysis showed that the catheter inner diameter measured within specification.The stiffener diameter could not be measured due to damage.There is no evidence of nonconforming material from this lot in house or in the field.The device evaluation confirmed that the catheter was manufactured within specification.It is possible that the angle of the patient's anatomy caused resistance during stiffener removal, but this was not confirmed.Based on the information provided, the examination of returned product and the results of the investigation, the cause for this event is component failure without design or manufacturing issue.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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