The hillrom technical support representative performed troubleshooting over the phone with the account, asking them to disconnect the foot switch assembly cable one at a time from the lower control board and check the bed.Per the hillrom service manual, perform annual preventive maintenance procedures to make sure all versacare® bed components are functioning as originally designed.Hilow motor: examine the motor for the presence and tightness of the attachment hardware.Replace as necessary.Fully raise and lower the bed.If the bed does not fully raise and lower, calibrate the bed position sensor.Make sure there is no friction or abnormal noises and no audible overload indication can be heard during the movement.Make sure the bed not down led lights up on the control pendant and goes out when the bed is in low position.Replace the defective motor(s) in the event of a malfunction.Troubleshoot in the event of a doubt.A search of the hillrom maintenance records did not show hillrom performed any preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.Hillrom technical support contacted the account to obtain the resolution for this alleged issue.The account confirmed they replaced the right foot switch assembly to resolve the issue.Based on this information, no further action is required.
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