Product complaint #: (b)(4).Investigation summary: according to the information provided, it was reported by affiliate via complaint submission tool that the arthro suture manip *ea was found to have wear and tear.Multiple attempts have been made to obtain further information about of the lot number reported, as result the response from jnj representative was that they might have provided the incorrect code.The complaint device was received and evaluated.Visual observations reveal that the device presented signs of wear in the shaft and trigger.When the trigger was tested, it feels rough as though the internal components are worn.When thread was loaded to test its functionality, it does not cut the suture cleanly.The complaint can be confirmed.The possible root cause for the reported failure can be attributed to fair wear and tear of the device from repeated use and sterilization cycles.However, this cannot be conclusive determined.A manufacturing record evaluation was performed for the finished device [11p05] number, and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi:(b)(4).
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