The initial failure description was "head error".According to the service order 43490428 dated on (b)(6) 2020 a getinge service technician confirmed the head error.The costumer removed the rotaflow drive cable while the power was one.Resulting in a head error.The rotaflow console was functioning correctly, but the rotaflow drive has been found faulty.The affected rotaflow drive has been send back to germany for further investigations and repair at the manufacturer under rma# 42510.(b)(6)2020: the affected rotaflow drive was requested.(b)(6)2020: the rotaflow drive was received.(b)(6)2020: function test at the service department rastatt has been performed.Head error could be confirmed.The following most possible root cause could be determined for the head error: the head error is caused by the hot plug.When the device is in operation and the power plug is plugged in or out the head error occurs and the rota flow drive and / or the control board is damaged.As a result the rota flow drive and / or the control board has to be replaced.Furthermore, the instructions for use of the rotaflow system, see rotaflow system user manuel, instructions for use | 4.2 | en | 13, chapter 8.1.2 contain detailed descriptions to prevent an ¿error head¿.The reported failure "head error" occurred during the demo testing of the rotaflow.The device was directly involved in the incident and no able to meet ots specifications.The failure could be confirmed.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
|