Without a product an investigation is not possible.Due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible.Unfortunately due to a lack of data and without the product we cannot determine the exact root cause for the mentioned deviation.According to the quality standard, a production error and a material defect can most probably be excluded.Since these clips are subject to a 100% inspection of surface, geometry and closing force, a delivery condition with poor geometry can most probably be excluded.
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