Customer reported experiencing signal loss while wearing a freestyle libre 2 sensor and the low glucose alarm not being triggered, resulting in him experiencing spasms, "foaming at mouth", seizure and a loss of consciousness.Customer was incapable of self-treating and was administered a glucagon injection and oral glucose by a third-party.No further treatment was reported.There was no report of death or permanent injury associated with this event.
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Customer reported experiencing signal loss while wearing a freestyle libre 2 sensor and the low glucose alarm not being triggered, resulting in him experiencing spasms, "foaming at mouth", seizure and a loss of consciousness.Customer was incapable of self-treating and was administered a glucagon injection and oral glucose by a third-party.No further treatment was reported.There was no report of death or permanent injury associated with this event.
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Sensor (b)(6)has been returned and investigated.The sensor plug was properly seated, and no physical damage was observed on the sensor patch.Upon visual inspection of the sensor assembly, a broken snap was observed.Extracted data from the returned sensor using approved software.The sensor was found to be in state 5 (indicating normal termination).The reported sensor was activated with a retained reader and linearity testing was performed, all results were within specification.Both high and low glucose alarms were successfully activated.No malfunction or product deficiency was identified.Upon visual investigation of the sensor plug, it was noted that a broken snap was observed.This issue was noted during the investigation, and was not part of the customers' original complaint, nor did it impact the glucose alarms.All pertinent information available to abbott diabetes care has been submitted.Additional information- section g1: (contact office first name, contact office last name, contact office phone number, and contact office email) have been updated.
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