The customer contacted a customer care center (ccc).Siemens investigation determined that quality controls (qc) recovered in range and no hardware errors occurred at the time of the event.Sample integrity was acceptable.The sample tube used and the instrument tube type settings were appropriate as per the sysmex cs-2500 instructions for use (ifu).Pre-analytical factors such as inadequate mixing or centrifugation, other mishandling of the sample, or patient medication/history cannot be ruled out as contributing factors, as the issue was limited to one patient sample.The cause of the event is unknown.The reagent is performing according to specifications.No further evaluation of this device is required.
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A discordant, falsely elevated activated partial thromboplastin time (aptt) result was obtained on a patient sample on a sysmex cs-2500 system using dade actin fsl activated ptt reagent.The discordant result was flagged with an analysis over time flag.The sample was auto-repeated for aptt, also recovering falsely elevated.The sample was re-spun due to the high results and was repeated for aptt using the same system and reagent, recovering lower.This lower result was flagged with a defective sample volume error.The same sample was then repeated on an alternate sysmex cs-2500 system using dade actin fsl activated ptt reagent, recovering lower with no flags.This result was reported, as the correct result, to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant, falsely elevated activated partial thromboplastin time (aptt) results.
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