Zimmer biomet complaint number (b)(4).A impl tapered scr-v sbm 3.7mm 3.5mm 10mm (tsvb10) was not returned, however, the packaging was returned to zb eu authorized representative.Since product has not been returned to pbg, visual/functional inspection could not be performed.The investigation has been performed based on the available information and attached image.According to the image and eu investigation, no implant was visible/found inside the inner box.Seal can be seen broken.Device history record (dhr) review was completed for the subject lot number (1221079).It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event was noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.Complaint history review was performed for the reported lot number (1221079) for similar event and no other complaint was identified.Based on the available information, device malfunction could not be verified and the reported event was non-verifiable.
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