(b)(4).Following a visit at the customer site related to a complaint recorded under arjo internal number (b)(4) (medwatch#3005619970-2020-00009), a former arjo technician collected auto logic pump with serial number (b)(4).The technician was convinced that the pump in question was involved in the reported event.On 22 oct 2020, arjo became aware that the pump with serial number (b)(4) was collected mistakenly and the actual pump involved in the event had serial number (b)(4).Following this clarification a new complaint was recorded under arjo internal number (b)(4) to perform an investigation related to failure of pump with serial number (b)(4).This report refers to investigation related to auto logic pump with serial number (b)(4), with the following results.Evaluation of the device in question (serial number (b)(4)) revealed that an power cord insulation was cut.Based on the photo attached to the complaint record, there were signs of burning marks on the power cable.No incident related to this pump was reported to arjo.Circumstances in which the power cord was damaged are unknown.According to the instruction for use (630900en), arjo strongly recommends to ¿make sure that the mains power cable are clear of moving bed mechanisms or other possible entrapment areas." as per instruction for use mains cable should be carefully inspected.When any malfunction is noticed, the device should be immediately withdrawn from the use until the service is performed.The complaint was assessed as reportable one in abundance of caution due to signs of burning marks on the power cable.The power cord was found to be damaged and from that perspective, the device did not meet performance specification.No injury or other medical consequences were reported.It is unknown if the power cord was damaged when the device was in use by a patient.
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Following a visit at the customer site related to a complaint recorded under arjo internal number (b)(4) (medwatch#3005619970-2020-00009), a former arjo technician collected auto logic pump with serial number (b)(4).Evaluation of the device in question (serial number (b)(4)) revealed that an power cord insulation was cut.Based on the photo, there were signs of burning marks on the power cable.No incident related to this pump was reported to arjo.Circumstances in which the power cord was damaged are unknown.
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