From the device history record, lot number 20200527-23-sh was finished on 06/04/2020.No exception was recorded in the device history record that could lead to the reported incident.The sample was returned, however, only pictures could be provided to plant for investigation due to covid-19.The pictures showed a little nep, a nep can be defined as a small knot (or cluster) of entangled fiber found on the surface of the product.From the investigation, there is no abnormal situation which occurred during production and device history record.Therefore, the root cause could not be determined for this case.The complaint information was informed to the relevant personnel for their awareness.There is no action taken at this time, however, cardinal health will continue to monitor the trend of this type of incident.According to our supplier, operating room towel is made of cotton, so cotton fiber is born.Cardinal health works continuously with our supplier to better control the linting and have implemented several measures to improve it: suctions machines have been installed in grey cloth rolling process, dyeing process and cutting process.The suction process was added before product's final folding, and workers do it according to standard operation procedure requirement.Linting test method and acceptable criteria was stipulated to see the suction results.((b)(4)).In the folding process, supplier used one cloth pad under 100pieces semi-finished products to avoid linting stuck onto the products during product's transfer.
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Based on information received from the customer, the operating room towels are reportedly linting.Allegedly, they have a significant amount of lint on them.No injury was reported, as the towels were thrown out and new sterile towels were utilized for the case.
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