It was reported that during the surgery after the console was turned on and the ambient super turbovac wand was connected it was not recognized by the controller, it was stated that the staff waited a few minutes to see if the wand was recognized but it was not.No patient injuries or significant delay was reported.Another smith and nephew device (ambient radio frequency tip) was used to complete the surgery.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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The reported device, used in treatment, was not returned for evaluation.A relationship, if any, between the subject device and the reported event could not be determined.A review of the device history records for the device showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a isolated issue.A review of risk management files found that the reported failure was documented appropriately.A review of the instructions for use found that previous use or incorrect power cycling of the controller can result in wand failure.Without the reported product a visual and functional evaluation cannot be performed and customer¿s complaint cannot be confirmed.Factors that could have contributed to the reported event include: (1) previous use (2) disconnecting the wand from the controller after power has been turned on.(3) an issue with one of the concomitant devices in use at the time of this complaint event.If the product associated with this event is returned at a future date, this evaluation will be reopened for investigation.
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