The customer contacted the siemens customer care center (ccc) to report a discordant, falsely elevated advia centaur xp br (ca 27.29) result on a patient sample.A siemens customer service engineer (cse) was sent to the customer site and performed a total service call.The reagent probes (rp1, rp2, and rp3) positions were recalibrated.The reagent probe aspirations, acid and base pump dispensing, sample probe, and functional system checks were all acceptable.A quality control check by the customer and acceptable.The customer has updated their standard operating procedure (sop) to calibrate when replacing the ancillary readypack reagent.The advia centaur xp br instructions for use (10630988_en rev.T, 2020-02) states: "if the quality control results do not fall within the expected values or within the laboratory's established values, do not report results." based on in the information provided, no product non-conformance identified.The customer is operational.The instruction for use (ifu) under the interpretation of results states the following: "results of this assay should always be interpreted in conjunction with patient's medical history, clinical presentation and other findings." the assay and instrument are performing within specifications.No further evaluation of the device is required.
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A falsely elevated advia centaur xp br (ca 27.29) result was obtained on a patient sample and it was considered discordant compared to a lower result when retested.The customer observed out of range quality control (qc) results the next morning.The ancillary reagent had been changed the previous afternoon.A br assay recalibration was performed using new reagent and ancillary reagents.Qc results were repeated and within acceptable ranges.The laboratory's medical director reviewed patient results, and a corrected report was issued for this patient.All other previously reported patient results were not questioned by the physician(s).There are no reports that treatment was altered or prescribed or adverse health consequences due to the discordant, falsely elevated advia centaur xp br (ca 27.29) result.
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