A philips field service engineer (fse) provided the alarm audit log, the rfda log ,and device debug log from the hospital site.The fse also inspected the device while at the hospital site.The fse was provided a 10 second capture of the electrocardiograph report (strip) by the hospital.Our philips product support engineer (pse) reviewed the alarm audit log, rfda log, device debug log, and strip.Philips determined the mx40 alarmed appropriately as the alarm logs for the date and time of the incident shows heart rate related alarms and alarms being acknowledged.This investigation was provided to the customer.The device remains at the hospital site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|