Loss of damping resistance due to gradual loss of oil because of not meeting the mandatory routine service interval as required by the manufacturer (device should have been in for service inspection since 01-2020) - see ifu "(b)(4)": "regular maintenance (service inspections) at 12-monthly intervals is mandatory in the interest of your own safety and in order to maintain operating reliability and protect the warranty, to maintain basic safety and the essential performance characteristics, and to ensure safety in regards to emc.".
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