A sample forceps was received in inner and outer blister, without the cover foil.The returned sample is very bent.A usb stick was also received.A review of the device history record traceable to the reported lot number, indicates that the product was processed and released according to the product¿s acceptance criteria.The sample was visually inspected with the aid of a photomicroscope and with various magnifications.It was found, that the shaft is very bent as well, as the scissors blades.The returned device shows surgery residuals.Due to the condition of the sample, the customer's complaint could not be confirmed.The bending does not allow for a detailed examination of the root cause.On the received picture from the file and usb device, the lower blade looks bent and cracked, due to the geometry, but it cannot be determined if it is just an optical illusion.If it is actually bent, then this may have been caused by user handling.For example, while inserting through the trocar.The root cause for the reported event could not be determined conclusively, due to insufficient sample.A manufacturing or design related root cause for the damage of the complained device has not been identified.This complaint has been reviewed and future data will be monitored for evidence of adverse trending with further action taken, as appropriate.At a minimum, this will include completing reviews of complaint class report levels on a monthly basis.The manufacturer internal reference number is: (b)(4).
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