Device was manufactured in 2010-08-19.The review of the non-conformities during the period of 2010-08-19 to 2020-11-17 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences can be excluded.According to the field service technician (fst) the investigation was performed as follows: the pump made a strange noise when it was running and sometimes showed error message: "error head".The tachometer was replaced which solved the head error.The noise of the pump still remained.According to the fst the pump motor will be replaced.The getinge technical service suggested to replaced the whole motor because it is assumed that a defective bearing is the root cause of the noise.The reported failure was "error message: error head / noise when pump is running".A similar complaint ((b)(4)) with the reported failure was already investigated.According to the life cycle engineering report# (b)(4) dated on 2019-08-26 the most probable root cause is a broken wiring of the tachoboard.The most probable root cause of the pump noise could be determined as a defective bearing.The reported failure "error head and strange noise of the pump" could be confirmed.The reported failure "error head and strange noise of the pump" did not happen during patient treatment.The hl20 in question was responsible for this complaint/event.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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