Device was manufactured in 2008-05-01.The review of the non-conformities during the period of 2008-05-01 to 2020-11-15 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences can be excluded.According to the ssu the field service technician (fst) performed as follows: the pump was checked by the fst.The fst reconnected the belt kit.After that the pump worked again.Pump was handed over to customer in good working condition.The reported failure was "error message: belt slip." the most probable root cause could be determined to a wrong tension of the belts.The reported failure "error message: belt slip" could be confirmed.The reported failure "error message: belt slip" did not happen during patient treatment.The hl20 in question was responsible for this complaint event.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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